Today, we’re discussing how a reputable property management company should handle maintenance requests from tenants. It’s important that your property manager is proactive and responsible.
Maintenance in Cary
A good property management company should be able to receive maintenance requests 24 hours a day and 7 days a week through an online submission form or an emergency phone number. Make sure your tenants know who to contact and how to contact them.
Vendor Relationships
There must be great relationships in place with maintenance vendors. A vetting process should be used to make sure any vendor or contractor that’s used to do repair work is licensed and insured for the job that’s being done. This will protect you and your property if anything goes wrong during the maintenance process.
Property Management in Cary
Your property manager should handle all coordination when it comes to maintenance and repairs. This includes assessing the situation, contacting the vendor, setting an appointment, contacting the tenant, and making sure someone is available if a vendor needs to be inside the property. There also has to be follow up after the work is done to make sure the repair was completed and the issue resolved. Then, the property manager should handle the invoicing process. Your manager needs to make sure the vendor gets paid, and document the process on your behalf. Then, the repair request can be closed out.
These specific actions will lead to a smooth and efficient maintenance process. You want to have good vendors you trust who can get out there and help you avoid the numerous headaches that are sometimes present with maintenance issues.
If you have any questions about maintenance or property management questions in general, please reach out and contact us at MasterKey Property Management.
